BUSINESS COMMUNICATION NOTES FOR B.COM, BBA AND BCA COURSES BY RASHID JRF
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**NON-Verbal Aspects of Communicating:**
1. **Body Language:**
- Non-verbal communication through gestures, posture, and facial expressions.
- Key elements: eye contact, hand gestures, facial microexpressions, and body posture.
- Different cultural interpretations of body language.
2. **Kinesics:**
- Study of body movements as a form of non-verbal communication.
- Types: emblems (explicit gestures), illustrators (complement verbal communication), adaptors (self-soothing behaviors).
3. **Proxemics:**
- The study of how people use space during communication.
- Personal space, intimate space, social space, and public space.
- Cultural variations in proxemics.
4. **Paralanguage:**
- Non-verbal vocal cues such as tone, pitch, volume, and speech rate.
- Expressing emotions, emphasis, and attitude through paralanguage.
- The role of paralanguage in effective communication.
**Effective Listening:**
1. **Principles of Effective Listening:**
- Active listening: showing engagement and interest.
- Avoiding interruptions and distractions.
- Asking clarifying questions and providing feedback.
2. **Factors Affecting Listening Exercises:**
- Environmental factors (noise, location).
- Psychological factors (attitudes, emotions).
- Physiological factors (fatigue, health).
3. **Oral, Written, and Video Sessions:**
- Strategies for effective listening in various contexts.
- Techniques for active listening in oral conversations, written materials, and video presentations.
- Different challenges and opportunities presented by each medium.
**Interviewing Skills:**
1. **Appearing in Interviews:**
- Preparation: researching the company and role.
- Dressing appropriately and maintaining good hygiene.
- Demonstrating confidence, but not overconfidence.
2. **Writing Resume and Letter of Application:**
- Crafting a well-structured resume highlighting qualifications and achievements.
- Tailoring the resume and cover letter for specific job applications.
- Addressing potential employers professionally.
**Modern Forms of Communicating:**
1. **E-Mail:**
- Effective email etiquette and writing skills.
- The importance of clear subject lines and concise, well-organized content.
- Managing email communication professionally.
2. **Video Conferencing:**
- Preparing for video meetings: testing equipment, choosing a suitable location.
- Engaging effectively in virtual meetings.
- Managing technical issues and maintaining professionalism.
These academic notes provide a comprehensive overview of the specified syllabus topics related to communication. Further in-depth study and practical application will enhance one's communication skills in both personal and professional settings.
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